Solutions Engineer

Job Category: Tech
Location: Colorado, United States
Employment Type: Permanent
Location Terms: Remote
Salary: USD140000
Remote from one of the following locations:
Seattle, WA, US / Washington, DC, US / San Francisco, CA, US / Denver, CO, US / Los Angeles, CA, US 

What You'll Be Doing:
 
  • Architecting Solutions: Design and architect integrations for both new and existing customers, ensuring that our product is tailored to meet their technical and business needs.
  • Project Management: Manage and oversee the implementation of customized solutions to ensure timely delivery and customer satisfaction.
  • Customer Collaboration: Provide technical guidance and support to customers during the implementation process and assist in developing and maintaining technical documentation and training materials for customers.
  • Team Coordination: Align customer timelines and requirements with internal engineering teams to ensure smooth project progression and resource availability.
  • Feedback and Optimization: Act as a liaison between the customer and software development teams to address technical issues and enhance the product based on customer feedback.

Tech Skills:
  • Integration Technologies: Proficient in integration platforms and APIs, with a strong understanding of RESTful services and middleware.
  • Programming Languages: Knowledge of Python is highly advantageous.
  • Systems Engineering: Familiarity with both cloud and on-premises infrastructure.
  • Tools and Platforms: Experience with project management software (e.g., Jira, Asana).

Soft Skills:
  • Communication: Excellent verbal and written communication skills, able to explain complex technical details clearly and concisely to a non-technical audience.
  • Problem Solving: Strong analytical and problem-solving skills, with a capability to handle high-pressure situations.
  • Leadership: Demonstrated leadership skills in managing cross-functional teams and projects.
  • Customer Focus: Strong customer service orientation, with a proven track record of exceeding customer expectations.
  • Adaptability: Ability to adapt to rapidly changing environments and to balance multiple projects simultaneously.

Background Qualifications:
  • Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Experience: Minimum of 3-5 years of experience in a solutions engineering, software engineering, technical program management, or similar role, with proven experience customer-facing activities.
  • Industry Knowledge: Experience in the aerospace, SaaS, or related industries is highly desirable. Understanding of compliance requirements for commercial and U.S. government projects is a plus.
  • Certifications: Certifications in project management (e.g., PMP, PRINCE2) or relevant technical certifications are advantageous.
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